Omnichannel customer routing
Build stronger relationships by connecting your contact center agents with customers on their channel of choice.
Different types of call centers have different methods of communicating with customers. With RingCentral Contact Center, there are no limitations. True omnichannel outbound and inbound routing allows call center agents to meet customers using their preferred communication method. Start conversations with customers across multiple touch points including voice, SMS, social, or email.
CRM software integrations
Optimize workflows by leveraging everyday apps and customizing your own with open APIs.
Increase your call center's first contact resolution rates by providing fast answers to customer questions thanks to real-time collaboration through cloud technology across your organization. With RingCentral Pulse™, you can take immediate action to resolve service issues faster.
Agent management software
Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
Enjoy seamless integration with essential business applications. Choose from native integrations with CRM apps like Salesforce©, Oracle©, and others. Through the RingCentral open platform, you can tailor your contact center toolset through open APIs that you can use to integrate with other essential business applications.
Actionable call center analytics and reporting
Improve contact center service and sales with real-time reports and in-depth customer surveys.
Make better contact center decisions with actionable analytics tools, like easy-to-use dashboards and flexible reporting. RingCentral Workforce Optimization software helps all departments get up to speed instantly and enables staff to work more efficiently. Gain greater flexibility and control over your call center operations without any dependency on IT.